Velkilive's Terms & Conditions — Fully in Bengali

By using Velkilive's website and mobile application, you confirm that you have Terms & Conditions read, understood, and agreed to comply with these terms in full. These Terms & Conditions constitute a legally binding agreement between Velkilive and the user.

Velkilive operates an online Sports Betting platform for users in Bangladesh. The following eligibility criteria must be met to use our services:

• You must be 18 years of age or older.
• You must be a resident of Bangladesh and legally eligible to participate in online betting.
• Accounts must be opened in your own name and for your own use — not on behalf of any third party.
• You must confirm that you are of sound mind and participating of your own free will.

When creating an account on Velkilive, you are required to provide accurate and complete information. Registering with false details may result in account closure and forfeiture of your balance.

Information required at registration:

• Full name (as per National ID)
• Date of birth (to verify you are 18 or older)
• Active mobile number and email address
• Current Address

KYC Verification:

Before your first withdrawal, or for transactions above a certain amount, Velkilive may require you to complete KYC (Know Your Customer) verification. The following documents may be requested:

• Scanned copy of National ID (NID) or passport
• Recent utility bill or bank statement (as proof of address)
• Proof of Payment Method Ownership

Velkilive may place withdrawals on hold until the KYC process is complete. This is done solely for the protection of the user.

All financial transactions on Velkilive are conducted in Bangladeshi Taka (BDT). We support bKash, Nagad, Rocket, and bank transfers. No conversion fees or hidden charges apply.

Withdrawal Terms:

• The payment method used for withdrawals must match the method used for deposits.
• To withdraw from your bonus balance, you must first complete the required wagering.
• Multiple withdrawal requests can be made in a single day, provided they remain within the daily limit.
• For suspicious transactions, Velkilive may request additional verification.

Velkilive offers welcome bonuses, reload bonuses, cashback, and free bets from time to time. Each promotion has its own terms and conditions, which are detailed on the offer page.

General Bonus Policy:

• Wagering Requirements: Most bonuses require a wagering rollover of 10x to 30x the bonus amount.
• Time Limit: Wagering must be completed within a specified period after receiving a bonus; otherwise, the bonus will be forfeited.
• Minimum Odds: Odds for wager qualifying bets must generally be 1.50 or higher.
• Combining Bonuses: Multiple bonuses cannot be used simultaneously unless explicitly stated in the offer.

To see our latest promotions, visit our Promotions Page Visit us.

Velkilive has separate betting rules for each sports category. Once a bet is confirmed, it cannot be changed. The odds displayed at the moment a bet is accepted are final.

Event Cancellation & Rescheduling:

• If an event is cancelled, all bets placed on that event will be fully refunded.
• If an event is rescheduled (postponed by more than 48 hours), bets may be automatically voided.
• In the event that incorrect odds are displayed during live betting due to a technical error, Velkilive reserves the right to void the affected bets.

Bet Settlement Rules:

• Cricket: Duckworth-Lewis rules apply. At least half of the scheduled overs must be completed.
• Football: The result at the end of regular 90 minutes is final (extra time and penalties are not counted unless specifically stated).
• Tennis: If a player retires or is disqualified, the bet will be settled according to the circumstances at the time.

Velkilive is committed to maintaining a fair and transparent platform. The following activities are strictly prohibited and may result in permanent account closure:

• Prohibited Operating an account under a false identity or in someone else's name.
• Prohibited Placing bets using bots, scripts, or automated software.
• Prohibited Using funds from money laundering or illegal sources on the platform.
• Prohibited Match fixing or betting using insider information.
• Prohibited Exploiting loopholes in the bonus system for unfair advantage (arbitrage betting).
• Prohibited Threatening or harassing other users.
• Prohibited Attempting to hack or carry out a cyber attack on Velkilive's systems.

If such activity is identified, Velkilive may suspend the account, conduct an investigation, and take legal action if necessary — all without prior notice.

Velkilive believes betting is about entertainment — not burden. We treat responsible betting as a core value, and offer the following tools to support it:

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Bet Limit: Set a maximum bet amount for any given time period.
• Self-Exclusion: Take a break from your account for anywhere between 7 days and permanently.
• Reality Check: Receive reminders about your session time and spending at regular intervals.
• Cooling-Off: To take a temporary break from betting, you can temporarily close your account.

For more information on responsible betting, visit our Responsible Gaming Visit the page.

Velkilive's website, app, logo, brand name, content, and design are entirely the property of Velkilive. Users may not copy, distribute, or commercially exploit any of these materials.

Learn how your personal information is collected, stored, and used in our Privacy Policyfor full details. Velkilive never sells your personal information to third parties.

Velkilive is not liable for any losses arising from the following circumstances:

• If a bet is lost due to an internet disconnection.
• Due to delays or errors on the part of third-party payment providers.
• If an account suffers losses due to the user's own negligence or ineligibility.
• Due to unexpected technical errors or server downtime.
• Force majeure events (natural disasters, war, pandemic, etc.).

In the event of any dispute, Velkilive's decision shall be considered final; however, users may submit a complaint through our Help Center You may file a complaint.

If you have any questions or complaints regarding these Terms & Conditions, please contact our support team. We typically respond within 24 hours.

• Email: support@velkilive.bet
• Live Chat: Available 24/7 on the website and app
• Help Center: /help-center

After a complaint is submitted, Velkilive will aim to resolve it within a maximum of 14 business days. Complex cases may take longer, but users will be kept updated at every stage.